Privacy Policy (Clytex)

Last updated: [Month Day, Year]

1) Who we are

This Privacy Policy describes how Clytex (“Clytex,” “we,” “us,” or “our”) collects, uses, and shares information when you visit our website or contact us through our forms. If you have questions, email us at contact@clytex.com.

2) Information we collect

We collect information in three main ways:

A) Information you provide to us

When you request a quote, request samples, subscribe to updates, or contact us, we may collect:

• Name

• Email address

• Phone number (optional)

• Company name (optional)

• Industry / use case

• Estimated quantity / monthly usage (e.g., cases per month)

• ZIP code / location information you provide

• Any details included in your message (e.g., what you’re cleaning, performance requirements, preferred format, special needs)

B) Information collected automatically

When you use our site, we may automatically collect certain technical and usage information, such as:

• IP address and approximate location (e.g., city/state)

• Browser type, device type, operating system

• Pages viewed, time spent on pages, referring/exit pages

• Date/time of access
  This data helps us maintain site security and improve performance.

C) Cookies and similar technologies

We may use cookies, pixels, and similar technologies to:

• Remember preferences

• Understand site usage (analytics)

• Improve marketing performance (if enabled)
  You can control cookies through your browser settings. If you disable cookies, parts of the site may not function as intended.

3) How we use your information

We use information we collect to:

• Respond to quote requests, inquiries, and sample requests

• Provide pricing, availability, lead times, and product recommendations

• Communicate about fulfillment, shipping, and customer service

• Improve our website, content, and user experience

• Monitor and protect against fraud, abuse, and security incidents

• Send updates or marketing emails only if you opt in (you can unsubscribe at any time)

4) How we share information

We do not sell your personal information.

We may share information with:

• Service providers who help operate our business (e.g., website hosting, form tools, email delivery platforms, analytics providers, customer support tools)

• Shipping/logistics partners if we are sending samples or fulfilling orders (as applicable)

• Professional advisors (e.g., legal, accounting) as needed

• Authorities when required to comply with law, legal process, or to protect rights and safety

• Business transfers (e.g., merger, acquisition, or asset sale), where information may be transferred as part of the transaction

Service providers are authorized to use your information only as necessary to provide services to us.

We only send marketing emails when you opt in. Operational emails related to your inquiry (quotes, samples, fulfillment, or service messages) may be sent regardless of marketing preferences.

5) Your choices and rights

Email preferences

• You can unsubscribe from marketing emails at any time using the link in the email or by contacting us at contact@clytex.com.

• Transactional or inquiry-related messages (e.g., responses to quote requests) may still be sent.

Access, correction, deletion

You may request to access, correct, or delete your personal information by emailing contact@clytex.com. We may need to verify your request and may retain certain records as required by law or for legitimate business purposes (e.g., recordkeeping, dispute resolution).

6) Data retention

We keep personal information only as long as reasonably necessary to:

• Respond to inquiries and manage customer relationships

• Maintain business records (e.g., quote history, communications)

• Comply with legal obligations
  Retention periods vary depending on the purpose and the type of information.

• We retain inquiry and quote records for business recordkeeping and follow-up. Subscription data is retained until you unsubscribe.

7) Data security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8) International visitors

If you access our site from outside the United States, your information may be processed and stored in the United States or other locations where our service providers operate.

9) Children’s privacy

Our website is intended for business use and is not directed to children under 13. We do not knowingly collect personal information from children.

10) Changes to this Privacy Policy

We may update this policy from time to time. The “Last updated” date will reflect the most recent changes. Continued use of our website after changes means you accept the updated policy.

11) Contact us

If you have questions about this Privacy Policy, contact us at:
Email: contact@clytex.com

California Privacy Notice (CCPA/CPRA)
We do not sell or share personal information as defined under the California Consumer Privacy Act (CCPA/CPRA). California residents may request access, correction, or deletion of their personal information by emailing contact@clytex.com.